This is basically an Internet Service announcement!

Since this is a Relationships Blog, this post is about my relationship with Skype and it stinks :)

Skype is really full of disgruntled users.


“We Want To Refund, Unfortunately We Can’t…” – Now that’s funny

Their forums are awash with people who have had their accounts hijacked and Skype does nothing about it except tell people to change their passwords – and keep the money used by the fraudsters!

Unlike other institutions where fraudulent activity is investigated and monies innocently lost, due to fraud, are refunded to the user, Skype’s stance is to allow their network security to be at fault and suck money from user accounts with multiple recharges and then keep the money!

Warning: If you have any Skype Recharge activated, REMOVE IT!

Here’s a screenshot of the fraud on my account:


skype fraud list of calls
None of these calls were initiated by me and I know none of the numbers called.

No Soup For You! – OK, No Skype Refunds

Here’s the pathetic customer service responses to my emails.

All look to be somewhat canned replies, all lack any sort of explanation as to why they fail to refund.

It seems it’s a Skype company policy that they simply keep your money, no matter what.

Email #1: ‘Hello Martin

Thank you for contacting Skype Customer Service.

We understand the issue you are facing with your account and we are looking forword to assist you further.
It seems that a third party might have gained access to your account. Provided you still have access to that email account, it should be easy to stop the suspension of your Skype account.

To do this:
Change your password again please.
Sign in to your account with the new password.
Contact us again by replying to this email. Please remember to include your Skype Name in the email.
When we receive this information, we will stop the suspension of your account.

Unfortunately, Skype is unable to refund any money that may have been lost because of this incident.

Also, if you cannot remember the email address you used when you created your Skype account and have never purchased Skype Credit or some other Skype feature, you will need to create a new Skype account

To prevent this from happening again, we urge you to check that your PC’s security systems are running properly and are up to date. This will prevent hackers from obtaining personal information such as your Skype Name and password from you. If your security software is missing, disabled, or not up to date, your computer is vulnerable to viruses and malware.

Also, to keep your information safe, please beware of ‘phishing’ sites, or Skype chat messages from strangers, (sometimes pretending to be from Skype) that contain links or ask you to reveal personal information, such as your password or your credit card numbers.’

Email #2: ‘Hello Martin,

Thank you again for having provided us with the necessary information. Your account has now been unblocked.

We would like to assure you that regardless of any related inconvenience, blocking Skype accounts serves our and our users’ best interests where there is any suspicion of fraudulent activity. Especially in cases when the account information or the account itself might be compromised, we need to make sure we implement our best practices to protect the accounts. That’s why blocking your account was a necessary step.

Should any further issues arise, please feel free to contact us again.

Best regards,
Rogelio E. –  Skype Customer Service’

Email #3: ‘Hello Martin,
Thank you for your reply.

We understand your concern regarding your refund request. We will be glad to assist you with this.
We can see how this can be a problem.
As mentioned in our previous email, unfortunately we will not be able to issue refunds for the purchases made on your Skype account.

Should any further issues arise, please feel free to contact us again.
Best regards,
Danielle Louis H.  –  Skype Customer Service’

Email #4: ‘Hello Martin,
Thank you for your reply.

We understand your concern regarding the charges that were lost on your account due to account takeover.

As much as we want to refund the lost Skype Credits back to your account, unfortunately we cannot refund it for you. We advise that you should take care of the security of your account information so that it will no longer happen again.

Here are a few tips to help you to keep your Skype account secure:

If you notice suspicious behavior on your account or you think someone else might have your details:
Change your password. To do this, sign in to Skype. Then, from the main menu, click Skype > Change Password and follow the instructions in the window.
Start a complete virus check, covering all the files and folders in your computer.
If you sign in to Skype on a computer that is not your own, quit Skype when you have finished to make sure you have completely closed your session. To do this, right-click the Skype icon in the system tray displayed in the bottom right of the screen, and select Quit.
Disable the automatic login feature on Skype. To do this, from the Skype main menu, select Skype > Sign Out. In the window that appears, remove the tick from Sign me in when Skype starts.

Once again please accept our sincerest apologies, and we thank you for your patience and understanding.
Best regards,
John Michael A.  –  Skype Customer Service’

I love the false sense of concern they try to give and then a flat out repeated statement they’re not refunding and all through this, not one shred of explaination as to why they’re simply keeping my money – bizarre!

So the Bottom Line on Any Skype Fraud?

  • Never use their automatic login feature, never use Skype auto-charge
  • Any fraud will be entirely your fault
  • Any Skype network hacks will also be your fault
  • The user is always the one at fault so they never have any obligation to refund and therefore can keep your money.

This has been a deplorable experience in customer support with zero understanding and no explanation whatsoever.

Skype is a greedy money grabbing corporation.

It’s a great pity how some beloved start-ups can turn evil due to success.
Comments welcome below – go ahead and write some words.

The Big Skype Fraud - Be Very Concerned 1

Enjoying newly found freedoms in South-East Asia, Martin is a down to earth, honest, quirky humor, compassionate and upfront kinda guy. Easy going and love to laugh. Into good food, wine and great company. I’ll talk and try to help anyone.
Drop me a message and let’s start there, OK?

Martin Cooney – who has written posts on GeekandJock.